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Jul 31 2017

Call Center and Remote Support Management Software Reviews #call #center #software #reviews


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Reviews for Contact Center Infrastructure, Worldwide

What is call center and remote support management software?

Products in the contact center infrastructure market include the equipment, software and services needed to operate call centers for telephony support and contact centers for multichannel support. This infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other structured communications operations. Customers are looking to buy products from a single source as a bundle in the pursuit of easier and enduring integration, cradle-to-grave integrated reporting and analytics, and easier system management.

Select a vendor to view user ratings and reviews.

Sorted by number of reviews

Overall Peer Rating

Interactive Intelligence

Interactive Intelligence s Customer Interaction Center (CIC)

Genesys

Customer Experience Platform

Genesys Business Edition

Genesys Enterprise Edition

Genesys Premier Edition

Cisco

Cisco Unified Intelligent Contact Management (Unified ICM) Enterpris

Packaged Contact Center Enterprise (Packaged CCE)

Unified Contact Center Enterprise (UCCE)

Unified Contact Center Express (UCCX)

Avaya

Avaya Aura Call Center Elite

Avaya Aura Contact Center

Avaya Breeze Platform

Avaya Contact Center Select

Avaya IP Office Contact Center

Zang

Aspect

Aspect Unified IP

ZTE

Next Generation Call Center (NGCC)

ZXQ20

Mitel

MiContact Center Business Edition

MiContact Center Enterprise Edition

MiContact Center Solidus

MiContact Center Workgroup

MiContact Center for Microsoft Lync

Noda

NCC

NCC Lite

Vocalcom

Vocalcom Cloud Contact Center

Vocalcom Virtual Contact Center

Vocalcom Virtual Contact Center for Avaya

Enghouse Interactive

Contact Center: Enterprise

Contact Center: Service Provider

Enghouse Interactive Communications Center

NEC

Univerge 3C

Huawei

U2980

U2990

UAP6600 platform

Polycom

RealPresence Clariti

RealPresence Concierge

SAP

SAP Contact Center

ComputerTalk

ice Contact Center

ice Contact Center for Skype for Business

ice Contact Center for Skype for Lync

ice Contact Center for Skype for Office 365

Tadiran

Aeonix Contact Center

Unify

OpenScape Contact Center Agile

OpenScape Contact Center Campaign Director

OpenScape Contact Center Enterprise

OpenScape Enterprise Express

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Completely Unsatisfied Completely Satisfied

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