Medway Mortgage Shop is first and foremost a people business. We recognise that many people want the professional and personal support of staff who can help them understand the often confusing pathway to buying, selling or renting/letting a home, and the vast array of choices that are on offer.
We believe that what will set us apart now, and in the future is the quality of service that you will receive from our people. If at any time you feel that we have let you down with those standards then we would welcome your comments to ensure your complete satisfaction. We are a family-run business now in our 15th year of trading.
We use many different life assurance companies for protection and welcome a call if you are just looking to save money on your existing plans.
We can also offer buildings and contents cover and in accordance with the Council of Mortgage Lenders advice, we strongly recommend that the mortgage payments are covered with an income protection plan. We are happy to give you quotes for this as well, but there is never any pressure on you to take our insurances.
Many of our clients come to us by recommendation and then stay to become valued clients.
We feel that discussing finances, mortgages and insurances is a very private matter, and as such, our mortgage advisers have their own offices, unlike most estate agencies where everything can be overheard.
On the estate agency side, all of our staff are trained to give the highest level of service as standard. We offer benefits akin to the major estate agents, yet we’re still able to offer highly competitive fees (1% including VAT). As winners of the 2017 British Property Awards (the only winner in Medway), we are proud of our spotless reputation and outstanding service.
On the lettings side. we have built up an excellent reputation from tenants and landlords alike and we are very proud that many people recommend us to their friends and family. We offer rent guarantee, tenant redundancy cover and a host of other benefits.
THERE ARE NO HIDDEN COSTS OR FEES WITH US.
We recognise that both ourselves and our clients have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you. We sincerely hope that you will find our approach a breath of fresh air and that you too, will have no trouble in recommending us to your family and friends. We also hope that if you ever have any questions or concerns about your mortgage, insurance or property, that you will find us easy to talk to and that we will do our best for you at all times.
Important – Buyer Beware!
You do not have to arrange your mortgage with the estate agent you are buying from. It is illegal for them to force you to do so.